Payment and Cancellation Policy
Thank you for selecting Poptastic Decor to add a touch of joy to your day or to someone special! As our products are made and include delivery, we are unable to offer refunds once an order has been created and delivered. All sales are final upon delivery to you or your recipient. If you need to cancel your order, please refer to our cancellation policy for specific information. Should you or your recipient be dissatisfied with your product or service, please contact our support team at Poptasticdecorhtx@gmail.com for further assistance. Our typical response time is within 24 to 48 hours.
Payment
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The first payment of 50% is a non-refundable deposit. The client agrees that the deposit fairly compensates the provider for committing to provide the services and turning down other potential projects/clients.
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The balance of 50% is due the day of the event.
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We accept payments via Credit/Debit card and Zelle Transfers.
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Payments made with a credit card require an additional 3% non-refundable processing fee.
Cancellation
To cancel your backdrop, please reach out to us at Poptasticdecorhtx@gmail.com. Kindly note that while your deposit is non-refundable, we are happy to offer you the option to reschedule to a different date within the same calendar year. Thank you for your understanding.